We are grateful to everyone who shared their time and expertise with us throughout this project. In particular, we thank the members of our Advisory Group: Lola Adepoju (Private Sector Housing Lead Officer, Merton, Richmond upon Thames, and Wandsworth Councils); Rebecca Bicocchi (former Senior Projects Officer for Private Rented Sector Housing, Greater London Authority); Rhona Brown (Head of Private Sector Housing and Home Improvement, Lewisham Council); Tina Fasi (Head of Private Rented Housing, Enfield Council); Nick Gracie-Langrick (Private Sector Housing Manager, Croydon Council); Anne Hillier (Service Manager, Private Sector Housing & Licensing, Waltham Forest Council); Helen Masterson (Head of Private Sector Housing Standards, Newham Council); Samuel Ofosuhene (Environmental Health Officer for Private Sector Housing, Croydon Council); Vicky Pearlman (Private Rented Sector Manager, Greater London Authority); and Spencer Randolph (Head of Private Housing Services, Brent Council).

In addition, we would like to thank all our interviewees for generously giving us their time: Nicholas Austin (Interim Head of Community Protection and Licensing, Redbridge Council); Julia Brennan (Head of Local Government, Cadence Innova); Councillor Dana Carlin (Haringey Council); Matt Egan (Professor, London School of Hygiene and Tropical Medicine); Jon Fine (Private Sector Housing and Licensing Team Manager, Waltham Forest Council); Councilwoman Stacie Gilmore (Denver City Council); Mesha Kullar (Landlord & Tenant Project Manager, Redbridge Council); Gideon Leibowitz (Researcher, The Centre for Public Data); Paul Mishkin (Operations Manager, Newham Council); Portia Msimang (Project Coordinator, Renters’ Rights London); Jacky Peacock (Head of Policy, Advice for Renters); Wayne Pobi (Operations Manager, Newham Council); Ben Reeve-Lewis (Co-Founder, Safer Renting); Anne Rowland (Group Leader for Training and Enforcement, Cardiff Council); Julie Rugg (Senior Research Fellow, University of York); Chiquita Sanders (Council Aide, Denver City Council); Gail Siddall (Team Leader, Oxford Council); Janet Stoeckl (Manager, RentSafeTO, City of Toronto); Richard Tacagni (Managing Director, London Property Licensing); Mitchell Thibault (Policy Development Officer, City of Toronto); Janet Wade (Environmental Health Officer, Camden Council); Samantha Watkin (Senior Policy Officer, National Residential Landlords Association); Dan Wilson Craw (Deputy Director, Generation Rent); and Ben Yarrow (Founder and CEO, Marks out of Tenancy).

Thanks also go to our Centre for London colleagues, Josh Cottell and Klara Blazek.

Finally, this project would not have been possible without the generous support of our Principal Sponsor, the London Borough of Newham, and our Supporting Sponsors, the London Borough of Waltham Forest and the Greater London Authority.

Nonetheless, the views expressed in this report are solely those of the authors, and all errors and omissions remain our own.