What estate agents need to know about material information changes in 2025
On May 9, 2025, UK estate and letting agents faced a major regulatory shift: the National Trading Standards Estate and Letting Agency Team (NTSELAT) withdrew all parts of its Material Information guidance. This coincides with the enforcement of the Digital Markets, Competition and Consumers Act (DMCC Act) 2024, effective from April 6, 2025.
This update changes what estate agents must legally disclose, how they’re regulated, and the consequences of non-compliance. Here’s what’s changed—and what you need to do now.
This isn’t just a guidance change—it’s a legal overhaul.
Material information must be disclosed in full, whether or not the seller thinks it’s important. The CMA can issue fines without warning, and ignorance is not a defence.
Take action now: review your listings, train your team, and embed transparency in every part of your property marketing process.
FAQs
Who regulates estate agents in the UK?
The Competition and Markets Authority (CMA) now enforces material information laws under the DMCC Act.
What do estate agents have to disclose in 2025?
All material information that could influence a buyer or tenant’s decision, including tenure, parking, costs, and risks.
What happens if I miss something?
You risk being found guilty of an unfair commercial practice—the CMA can fine you without going to court.
What’s changed
| Aspect | Before (NTSELAT Guidance, 2022–2023) | Now (DMCC Act, 2025) |
|---|---|---|
| Regulatory Body | NTSELAT | Competition and Markets Authority (CMA) |
| Status of Guidance | Voluntary guidance issued in phases | Withdrawn – replaced by legal obligation |
| Disclosure Obligation | Encouraged but not enforced | Legally required – omission = unfair practice |
| Enforcement Power | No direct penalties | CMA can fine without court proceedings |
| Definition of Material Information | Broadly defined in guidance | Now backed by law – must disclose all relevant info |
Material Information Disclosure Checklist
You must disclose:
- ✅ Property tenure (e.g. freehold, leasehold)
- ✅ Council tax band and local authority
- ✅ Lease length, ground rent, service charges
- ✅ Flood risk or history of flooding
- ✅ Cladding or building safety concerns
- ✅ Utilities: availability and type (gas, electric, etc.)
- ✅ Parking (type, availability, restrictions)
- ✅ Broadband/mobile signal availability
- ✅ Restrictions, easements or covenants
- ✅ Environmental or planning issues
⚠️ This is now legally binding.
Under the DMCC Act, failing to disclose material information is automatically considered an unfair commercial practice.
The CMA can fine agents without court proceedings. Non-compliance puts your agency at direct legal risk.
Example: A homeowner doesn’t drive, so omits parking info.
Wrong move. Even if the seller thinks it’s irrelevant, parking is still material to a buyer or tenant.
Failing to disclose parking availability or restrictions can result in a fine under the DMCC Act.
While Acaboom is not a full material information provider, it equips estate agents with several key data points that support early-stage compliance.
When used during the market appraisal, Acaboom’s property data slides can include:
- ✅ EPC ratings
- ✅ Planning permission history
- ✅ Flood risk
- ✅ School catchment information
Bringing up these details before listing shows your agency is thinking ahead, building trust and demonstrating due diligence under the new rules.
“Upfront and transparent information is essential for the property sector to act effectively and fairly.
The work done by many in the industry to ensure the material information is ingrained into the culture and practices of professionals in both property sales and lettings over recent years has been invaluable in raising standards and protecting consumers.”
— Sean Hooker, Head of Redress at The Property Redress Scheme via Property Industry Eye
Need help integrating your data?
Book a demo with Acaboom to see how we can help.

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